This Privacy Policy (“Privacy Policy”) for 10Rx LLC (“10Rx,” “we,” “us,” or “our”) explains how we collect, use, store, and share your information, including protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). It also outlines your rights and our legal duties with respect to that information.
By using our services (“Services”), you acknowledge and consent to the practices and policies described here. If you do not agree, please do not use our Services.
For questions or to exercise your rights under this Privacy Policy, please contact us at:
We are required by law to maintain the privacy and security of your protected health information (PHI).
You have rights regarding your health information, including access, corrections, restrictions, and confidential communications.
We use your information for purposes such as treatment, payment, operations, and compliance with legal obligations.
We will notify you promptly in the event of a breach of unsecured PHI.
You can file a complaint with us or with the U.S. Department of Health and Human Services if you believe your rights have been violated.
1. What Information We Collect
In addition to the personal data described in our original policy, we may collect and maintain protected health information (PHI), including but not limited to:
Medical history, medications, diagnoses, and treatment information
Insurance and billing details
Communications with our providers or customer support teams
2. How We Use and Share Your Information
We use and share your information in the following ways, in accordance with HIPAA:
For Treatment
To coordinate or manage your care with other healthcare professionals. Example: Sharing prescription details with a specialist or lab for continuity of care.
For Payment
To bill for your services and process insurance claims. Example: Providing information to your insurer to obtain payment for your medications.
For Healthcare Operations
To manage our business operations, improve services, and perform quality assessments. Example: Reviewing prescription patterns to ensure safe dispensing practices.
As Required or Permitted by Law
We may share information when legally required or authorized, such as:
Reporting certain diseases to public health authorities
Responding to court orders or legal subpoenas
Addressing workers’ compensation, law enforcement, or national security matters
3. Your Rights
You have the following rights regarding your PHI:
Access and Copies: Request an electronic or paper copy of your medical record.
Corrections: Request updates or corrections to inaccurate or incomplete information.
Restrictions: Ask us to limit how your information is used or shared.
Confidential Communications: Request we contact you via specific methods or addresses.
Accounting of Disclosures: Request a list of certain disclosures made in the past six years.
Paper Copy of This Notice: Request a paper copy of this Privacy Policy at any time.
Complaints: File a complaint without fear of retaliation if you believe your privacy rights were violated.
To exercise any of these rights, contact us using the details listed above.
4. Our Legal Duties
As a covered entity under HIPAA, we are legally required to:
Maintain the privacy and security of your protected health information
Follow the terms of this Privacy Policy and provide you with a copy
Notify you promptly in the event of a breach that may compromise your information
Only use or share your PHI as described here or with your written authorization
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Material changes may also be communicated directly.
6. How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with:
